Neil Christensen :: Product Experience Leader – Portfolio website for Neil Christensen, Product Experience Leader.

Neil Christensen

Product, Design & Experience Leader

I build product organizations that turn customer insight, technology, and strategy into measurable business growth.

Over 20+ years building digital products, I’ve led product, design, research, and technology teams across startups and global enterprises. I help organizations find clarity in complex problems, build high-performing teams, and turn strategy into products customers value and businesses can grow.

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How I Create Impact

Great products are rarely the result of design, product, or technology working alone. I build organizations that connect customer understanding, product strategy, experience design, engineering, and business priorities around shared outcomes.

High performing teams.

I’ve built and transformed product and design organizations, developed leaders, clarified ownership, and created operating models that give teams the context and autonomy to do their best work.

Product Strategy.

I work with founders, CEOs, product leaders, and executive teams to turn ambiguous customer and business problems into clear product strategies, priorities, and measurable outcomes.

Empowered teams do better work.

I create conditions where teams have the context, ownership, and support they need to make great decisions and do their best work.

AI-enabled product development.

I use AI throughout the product development lifecycle to accelerate research, explore strategy, prototype working experiences, validate ideas, and reduce the distance between an opportunity and working software.

Human-led. AI-accelerated.

Executive Impact

1.2

Monthly Active Users

36

Revenue Growth

25

Customer Satisfaction

4

Go-to-Market Acceleration

5

Team Growth

90

Faster Product Delivery

Selected Work

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All AI CourtReserve Henry Schein One Leadership Quorum R1RCM Virgin America

AI CourtReserve

Scaling Product Teams with AI

Built an AI-enabled operating model that helped eight product squads move faster, make more consistent decisions, and scale product development with limited design and research capacity.

CourtReserve

Growing a Sports Platform from 900K to 1.2M Active Users

Led Product Experience across product management and design, connecting customer insight, product strategy, and experience improvements to drive engagement and increase booking conversion by 10%.

Leadership

Building Organizations That Turn Strategy Into Results

How I’ve built and transformed product and design organizations, grown teams from 4 to 20+, established scalable operating systems, and connected customer experience to measurable business performance.

Henry Schein One

Transforming Product Experience at Enterprise Scale

Built and scaled a product design organization and design system across a complex healthcare product portfolio, improving customer satisfaction while dramatically accelerating product delivery.

Quorum

Making Product Development 5x More Efficient

Built a modern design practice and scalable design system that improved design and development efficiency by 5x and contributed to a 30% reduction in product time-to-market.

R1RCM

Turning Complex Healthcare Operations Into Simpler Digital Experiences

Led product experience work across complex healthcare operations, translating fragmented workflows and business requirements into more intuitive, scalable experiences for enterprise users.

Virgin America

Redesigning the Digital Experience to Drive Conversion at Virgin America

Led a major digital redesign that simplified the booking experience, strengthened the brand online, and helped improve conversion and average order value.

Experience Across Startups and Global Brands

From early-stage companies to global enterprises, I’ve helped organizations rethink products, build teams, modernize how they work, and create experiences used by millions of people.

Better Products Start With Better Organizations

I’m most energized by complex problems where customer needs, business strategy, technology, and organizational change intersect.

If you’re building something ambitious, transforming a product organization, or rethinking how your teams work in an AI-enabled world, I’d love to talk.